![]() She said it will come with instructions, but I should just be able to plug it in and it will automatically do the update. She took my address, and said Samsung is sending me a USB to update my TV. She said this particular update had to be done via USB it couldn't be done remotely or over the internet. It seems that Samsung released new Smart Hub software for the affected TVs around 19 November, and she said in the release notes it says it fixes the Verizon FIOS app. I called back twice after getting escalated to remote support (with a 30 minute wait time), and FINALLY got a helpful tech who seemed to provide some good info. >Īfter giving up on this for a while, I called Samsung AGAIN today and tried to speak to a manager. If you need further assistance Click on the live chat link where it states “For Immediate assistance with a live agent, you can chat with us here” and provide either the customer reference ID or response ID listed at the top of our email response. ![]() The model code of the TV generally starts with UN/PN/LN. > Support> Contact Samsung using the remote if the TV is a 2012 or 2013 or 2014 model. I told them I was selling my two TVs and maybe I will try comcast instead of Verizon in my area:-) I did reply to them and the letter keeps coming back to me:-) I wrote again to Samsung as well and they did not know what I was talking about.
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